Q. Do I have to enter my credit card and address every time?
A. No. If you have a customer code then you just have to enter that.

Q. My credit card data has changed. What do I do?
A. Enter the new data on our secure server.

Q. What is a CVC code?
A. It's the 3 digit code on the BACK of your credit card after the last four digits of your card number. It's required to prevent fraud.

Q. I want to buy a product that's not in stock.
A. The product is temporarily out of stock otherwise it wouldn't be listed. So just submit your order form and we'll send a confirmation with an estimated 'in stock' date.

Q. I want to buy a product that's not in the catalog.
A. Send an Email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and he will see if he can find it.

Q. How do I order more than one copy of a product?
A. Just put the product more than once in your cart.

Q. Can I collect my order in Best and save the shipping cost?
A. Yes, but make an appointment first.

Q. Which currency should I choose when my own currency is not an option?
A. Choose UK Pound for the UK, Euro for rest of Europe and US Dollar for US and rest of world.

Q. After submitting the order form I didn't get a confirmation screen. Has my order been processed?
A. No. Just press SEND again. There's no danger that an order is processed twice. If you still don't get a confirmation then copy all details from the screen and send a plain Email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it